About this skill
Search arrangements involve personal dignity, communication and the policy used by the venue. The Searching guide includes consent conversations, private-space considerations and escalation when a person is uncomfortable with the available arrangements.
Use this video with a trainer to discuss how staff explain the process and respond to a request about who carries out a search. Keep the conversation connected to the written policy at your workplace and identify any questions that need clarification before a shift.
The practical aim for the session is clear communication: understanding the person’s concern, explaining the available arrangements and knowing who can help resolve a question.
What to focus on
- Find the written search policy used at your venue.
- Review how search arrangements are explained respectfully.
- Discuss requests concerning privacy or the officer conducting a search.
- Identify the escalation route for questions about the policy.
When this is useful
A supervised refresher on search arrangements and respectful communication.
