About this skill
The Refusing entry guide gives examples involving identification, a visitor list, dress code, capacity and search conditions. Those examples provide a useful companion to this key-triggers topic.
A team discussion can follow the decision in two stages: which site requirement applies, then how the officer explains the outcome. The guide includes brief scripts and possible alternatives, giving trainers material to compare with the wording used at their venue.
After watching, choose a relevant scenario and practise a short explanation. Discuss which details staff can confirm themselves and which questions should go to a supervisor.
What to focus on
- Identify the venue requirement behind an entry decision.
- Practise a brief explanation using a relevant scenario.
- Review any alternative the venue can offer.
- Clarify when a supervisor should help with the conversation.
When this is useful
A door-team briefing on consistent entry decisions.
