About this skill
The linked Asking to leave topic describes a conversation progressing through a request, a direction and a warning. It also connects that interaction with team support and a written account of what happened.
Use this video to discuss the communication and decision points in the example. Ask the group how the person is given information, when colleagues become involved and what needs to be recorded. Any questions about physical techniques can be addressed in the relevant supervised training.
This topic works alongside verbal de-escalation, managing aggression and incident recording, allowing a session to follow the interaction and its documentation.
What to focus on
- Review how a request to leave is communicated.
- Identify decision points for the team to discuss.
- Connect the interaction with support and reporting arrangements.
- Collect technique questions for supervised training.
When this is useful
A trainer-led discussion of asking someone to leave a venue.
