About this skill
This topic is linked to the Age check guide, which discusses the photograph, date of birth and visible document features as parts of an ID check. It also includes examples of how staff explain an age-check request.
Use the video to gather questions about the document shown and the checking process. Compare the observations with the ID training and current acceptance policy used by your venue.
A trainer can use the session to practise a calm explanation of the check and to clarify what an officer should do when a document raises uncertainty.
What to focus on
- Review the features considered during an ID check.
- Discuss how the check is explained to the visitor.
- Identify questions about an unfamiliar document.
- Locate the venue’s current ID acceptance policy.
When this is useful
A supervised entry-team refresher on ID checks.
