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Incident recording

FRONTLINE ACADEMY
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Record what happened, when and where, who witnessed it, and the actions taken. Include relevant CCTV and any police or medical responders.

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About this skill

The trainer discusses recording incidents in line with workplace procedures. The lesson focuses on the time, place, type of incident and the people who witnessed it, alongside any CCTV or other surveillance that may be relevant.

It also considers the involvement of other responders. The video asks staff to record whether police attended and the available identifying details, as well as the involvement of first aiders or medical professionals.

The linked Report writing topic provides a structure that runs from the report heading and summary through the sequence of events, evidence, actions and outcome. Use it with the video to review an example report. Ask whether a colleague who was elsewhere could understand what happened, what information supports the account and what follow-up was recorded.

What to focus on

  • Record the time, location and nature of the incident.
  • Identify witnesses and relevant CCTV or surveillance.
  • Include the involvement of police or medical responders.
  • Review the sequence, actions and outcome in the written account.

When this is useful

A reporting refresher or a review of the incident form used at your site.

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