About this skill
Queue management is part of the wider entry experience. This video can open a conversation about how the team organises that work and communicates with people waiting.
Use the viewing session to identify the questions your own queue presents: where staff are positioned, which information visitors need and how a concern reaches the team. Relate the discussion to the layout and operating arrangements at your site.
What to focus on
- Identify the queue-management questions that apply to your venue.
- Discuss the information people waiting need from security staff.
- Clarify how the team shares a concern arising in the queue.
When this is useful
A venue-specific briefing before an event or a busy entry period.
