About this skill
The trainer focuses on bringing support into the situation early. The radio is part of that preparation: the video discusses checking it is working and calling while approaching, so that assistance is already on its way when the conversation begins.
The lesson also considers the way an officer’s words and movements can affect the interaction. It discusses offering options, managing personal frustration and avoiding sudden movements that could be interpreted as threatening. These points give a team concrete behaviours to reflect on during a refresher.
For a group exercise, choose a familiar venue scenario and identify when a support call would fit into the sequence. Then practise a short explanation of the available options. Compare the discussion with the linked Refusing entry guide and the separate verbal de-escalation lesson.
What to focus on
- Review the timing of a call for team support.
- Consider how movement can affect an interaction.
- Practise explaining options clearly.
- Reflect on keeping personal frustration under control.
When this is useful
A conflict-management refresher focused on communication and coordinated support.
