About this skill
This lesson introduces a named model that can structure a conflict-management session. Watch it with the aim of understanding how the trainer presents the model and where the group needs further explanation.
After viewing, ask participants to recall the model in their own words. Discuss how the example relates to a scenario from their workplace and identify questions to revisit with the trainer.
What to focus on
- Recall how the model is presented in the lesson.
- Identify any element that needs further explanation.
- Discuss its application to a relevant training scenario.
When this is useful
A trainer-led conflict-management revision session.
