About this skill
Spacing connects with the Refusing entry guide’s material on challenging behaviour. That material asks staff to consider distance, their approach and the routes available to the people involved.
Use the video to prompt a discussion about the spaces where your team works. A doorway, a queue and an indoor venue each create different questions about positioning. Ask the group to identify what they would need to consider before starting a conversation in each setting.
This topic can be watched alongside Non-threatening stance and Reading early warning signs to build a discussion about awareness and communication.
What to focus on
- Identify the available space in a security interaction.
- Discuss how positioning affects a conversation.
- Consider the routes available to the people involved.
- Compare the topic with the stance and awareness lessons.
When this is useful
A conflict-management refresher using examples from your venue.
