About this skill
The trainer places security work within the wider venue team. The lesson includes colleagues at the door, floor staff and bar staff, with clear communication connecting their roles.
Consistency is one of the examples used in the video. A decision at the entrance affects the colleague beside the officer and the expectations of the next customer. The trainer also discusses how staff speak about colleagues in front of the public and the importance of keeping the team informed.
The lesson continues beyond the immediate incident. It describes sharing information afterwards, recognising that some colleagues may have been elsewhere when the event occurred, and gathering feedback from those involved. Use a team session to trace how information moves during a shift and how a short post-incident discussion can bring the relevant accounts together.
What to focus on
- Identify the staff groups who need to share information.
- Discuss consistency between colleagues at the entrance.
- Review how the team communicates in front of customers.
- Plan how relevant feedback is gathered after an incident.
When this is useful
A joint briefing for security, floor and bar teams.
