About this skill
Recognising a support need is the focus of this lesson in the Supporting vulnerable people category. It can introduce a wider discussion about the observations security staff make during a shift.
Watch with a question in mind: what prompted concern in the example, and what would you need to clarify? Use the follow-up discussion to connect those observations with the support arrangements at your venue.
What to focus on
- Describe the observation that raises a concern.
- Identify questions that would help clarify a support need.
- Review the route for passing that concern to a colleague.
When this is useful
A venue-team refresher on awareness and support.
