About this skill
The trainer explains how an officer’s approach can be perceived by someone who is angry or frustrated. The lesson begins with visible hands and an open presentation, then considers body position and the space between the people involved.
A repeated theme is the availability of an exit route. The video asks the viewer to think about both the other person’s route away and their own ability to withdraw. It also acknowledges the limits of a crowded or noisy setting, where space can be difficult to maintain.
Use the lesson to discuss the layout of a familiar area at your venue. Identify the features that affect positioning and ask the group to explain what they would consider before beginning a conversation there. The related Refusing entry guidance provides further examples of approach and communication.
What to focus on
- Recognise how hand position contributes to an approach.
- Discuss body position and available space.
- Identify the routes available to both people.
- Consider how the venue layout affects the interaction.
When this is useful
A supervised conflict-management discussion about approach and positioning.
